Cloud Payment Service Maintenance
Monday 30th March 05:30 - 05:45 UTC
What
The CPS platform will be undergoing scheduled essential maintenance to upgrade core cloud infrastructure components. This will include:
- Routine database security patching
- Upgrading the platform's load balancers
- Updates to the CPS service itself which includes changes that will improve terminal and state webhook recovery times during a mass reconnection event.
When
| Date: | Monday 30th March 2026 |
| Time: | 05:30 UTC |
| Estimated Duration: | Up to 7 minutes |
Why
Payter operates a PCI-DSS compliant service platform. In line with the ongoing requirements of maintaining that certification, essential security maintenance must be performed at regular intervals in accordance with security patching policies. Payter will combine this required security patching window with a planned infrastructure upgrade to minimise disruption.
Impact
CPS Upgrade
The update to CPS will be completed in parallel with the other items listed below – no additional downtime is expected and no action is required.
Database Security Patching
During the database security patching, CPS will be unable to process any requests. The database server restart following patch application is expected to take less than 30 seconds, however the subsequent application of database hardening controls means full service operation may take several minutes to restore. Users should expect requests to fail during this period until the service has fully recovered.
Load Balancer Upgrade
During the maintenance window, cps.mypayter.com will be migrated to an updated Load Balancer. As a result, the primary DNS IP address for cps.mypayter.com (34.107.204.82) will become temporarily unavailable. To minimise disruption, Payter will automatically fall back to the migration IP address used during the October 2025 migration (34.120.69.194), which many users should already have whitelisted. Users who have this address whitelisted should experience minimal or no disruption during the load balancer migration.
Any API calls made to cps.mypayter.com at the precise moment of DNS switchover may receive an HTTP 404 or HTTP 500 error response. The switchover period, during which DNS resolves from the primary IP to the fallback IP is expected to last no longer than 1 minute, though the exact duration may vary depending on your DNS server’s propagation speed.
Recommended Actions
If your systems do not already have 34.120.69.194 whitelisted, we recommend adding this IP address to your allow list prior to the maintenance window to minimise disruption.
Please consider subscribing to our Status Page for to be informed of any future planned or unplanned downtime.