Integration Support
Following an initial Integration Consultancy process, it is encouraged and expected that integrators will require further support along their journey.
Integration support is available primarily via an email based support ticketing system, though follow-ups via scheduled online meetings are commonplace. The dedicated team are available to respond to any of the following queries, supporting customers and partners in a variety of ways from Pre-Sales to Production:
Development/Test System Configuration & Setup
Solution & Feature Training
“Best Practice” Guidelines
“How-To” enquiries
Issue Investigation
Log Analysis
Provision of example code snippets
..and other direction and support relating to the Integration process.
The team may also get involved with more complex 3rd line support queries for live/production deployments in support of the primary Customer Services & Technical Support teams through whom this type of request must first be escalated.
Integration support is a function of Payter’s Product Delivery & Implementation team. The team are currently based within the UK operating to UK Business Hours of Monday to Friday, 09:00 to 17:00 GMT/BST excluding UK Public Holidays and are contactable via email to integration@payter.nl