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Stakeholder Definition

Who are the key stakeholders, and what are their responsibilities?

Payter Responsibilities

Payter supply hardware and software solutions for Unattended payment terminals. Payter must also ensure the holistic solution is used appropriately and within certified parameters.

  • Payter provide the Unattended terminal hardware
  • Payter provide guidance and direction on
    • Hardware/Mechanical Integration
    • Software/API Integration
    • Payment Industry including how to receive proceeds
    • Best Practice
    • Mandatory requirements
Integrator Definition and Responsibilities

The integrator is creating the solution, that includes Payter hardware and/or software, and will be provided to consumers or a 3rd Party.

  • Integrator will confirm:
    • Their selected software integration method from the list of supported options
    • The hardware or mechanical Integration approach
    • Who the Merchant(s) of Record will be
    • Any other relevant information, as soon as it is known
  • Integrator will agree to Integration testing and approval
  • Integrator will agree to defined Go-Live processes

3rd Party Definition​

The 3rd party is optional, and may have a wide range of roles:

  • Hardware manufacturer e.g. Kiosk, Charger, Terminal Housing
  • Independent Sales Organization (ISO) - Integrator contracted to ISO to deliver holistic Unattended solution
  • End User - Solution is marketed to users by the Integrator e.g. A Charge Station Management System to be sold to multiple Charge Point Operators
  • Intermediary Software as a Service (SaaS) partner e.g. an RFID card provider with specific requirements
3rd Party Responsibilities
  • 3rd Party will ensure their requirements are well defined prior to and during Integration
  • 3rd Party will agree to maintenance activity on the solution
Not a Lawyer

These responsibilities represent best practice, and do not constitute any amendment to your terms, conditions, or contractual agreements. Payter do however believe that defining these expectations early ensures a faster integration and a better end product.